FAQs

  • How are Moments of Shanti candles made?

Each candle is hand-poured in the UK using Coconut wax. The fragrance oil and essential oils we use are free from Phthalate, Paraben, Silicon and are Vegan and Cruelty Free.

 

  • Do you use essential oil or fragrance oil?

Some of our candles uses essential oils and some use fragrance oil. We will specify clearly which candle uses what oil.

 

  • Are you packaging recyclable?  

The Postal Boxes & Tissue paper we use are Biodegradable, Compostable, Recyclable, and Sustainably Sourced. We also use biodegradable packing peanuts that can be reused or dissolved in water down the sink.

 

  • Delivery

We currently only ship to the UK and dispatch all orders from Monday - Friday.

 

  • How much is delivery?

We currently only ship to the UK and delivery cost starts from £2.50 and changes based on shipping type and total items in your basket. We also offer free delivery over £40.

Please be aware that all our orders will be dispatched with Royal Mail

 

  • Which shipping provider do you use?

All parcels will be delivered by Royal Mail

 

  • How long will it take for our orders to be dispatched?

Orders will dispatched within 1-3 days Monday - Friday .

 

  • There is an issue with my parcel, what shall I do?

We hope you're happy with all your candles but If there is any issues with your parcel, including damaged or missing items then please contact us immediately on info@momentsofshanti.co.uk with your Name, Order Number, Detail of issue and photo. Based on what you prefer, we can send out a replacement or refund. Please let us know within 48 hours of delivery.